Please review the details of the session, service, program or offering carefully before completing your booking or payment.

By making a payment or completing a booking with Heal with Anuja, you acknowledge and agree to this Refund & Cancellation Policy.

1. All Payments Are Final

All payments made towards 1:1 sessions, priority appointments, group healing sessions, workshops, courses, training programs, house/office/property/land work, energetic object identifying and all other services or offerings by Heal with Anuja are final and non-refundable.

Please review the relevant service description, pricing, dates and other details carefully before making your payment.

2. Rescheduling 1:1 Sessions

A 1:1 appointment can be rescheduled up to 36 hours before the scheduled session time.

Where self-rescheduling is available, please use the rescheduling option provided in your booking confirmation email.

Rescheduling is subject to the availability shown on the booking calendar.

Requests made within 36 hours of the scheduled appointment cannot be rescheduled, transferred or credited towards another appointment.

3. Missed Appointments / No-Shows

Your appointment time is reserved exclusively for you.

If you do not attend your scheduled appointment, the appointment will be treated as a missed appointment.

The session fee will not be refunded, transferred or credited towards another appointment.

If you wish to schedule another session, a new booking and payment will be required.

4. Late Arrival

If you are running late, please inform Client Care as soon as possible.

Your session will still end at the originally scheduled time. The session cannot be extended because of late arrival, as the time following your appointment may be reserved for another client or for the required gap between sessions.

The full session fee remains applicable.

5. Requests for an Earlier Appointment

If you require an earlier appointment, please first book the next available date shown on the website.

Once you have a confirmed appointment, you may request to be considered if an earlier appointment becomes available.

Earlier appointments are not guaranteed or promised.

If a suitable earlier appointment becomes available and we are able to accommodate you, Client Care will contact you and your existing appointment can then be moved.

Please do not consider your appointment preponed unless the new date and time have been specifically confirmed by Client Care.

6. Priority Appointments

A very limited number of Priority Appointments may occasionally be available for clients who have already booked the next available regular appointment.

Priority availability is not guaranteed.

Booking a regular appointment, requesting priority consideration or describing a situation as urgent does not guarantee that an earlier appointment will be created or made available.

If Priority availability exists and your appointment can be moved, Client Care will contact you with the applicable details, including any additional Priority fee.

Priority scheduling relates only to earlier access to the calendar. It does not guarantee a particular result, outcome or different level of healing.

7. Group Sessions, Workshops, Courses & Programs

Bookings for group healing sessions, workshops, courses, classes, practitioner training and other programs are final and non-refundable.

Please review the date, time, format and program details carefully before enrolling.

Missing a group session, class, workshop or program does not create an entitlement to a refund, transfer, credit, recording or make-up session unless that option was specifically included in the offering.

8. Remote & Other Services

Payments for remote and other services, including house, office, property and land work, energetic object identifying and other energetic or spiritual services are final and non-refundable.

Where information, photographs, videos, addresses, location details or other material are required to carry out the work, it is the client's responsibility to provide them.

9. Rescheduling by Anuja

Because shamanic, mediumship and energetic work requires presence, focus and energetic capacity, there may occasionally be circumstances in which Anuja needs to reschedule an appointment.

If this happens, you will be informed as early as possible and an alternative appointment will be arranged.

Your payment will remain attached to the rescheduled appointment.

10. Outcomes

Experiences and outcomes from healing, psychic, mediumship, ancestral and energetic work vary from person to person.

A particular outcome, result or timeline is not guaranteed, and the absence of an expected or desired outcome does not make a session or service eligible for a refund.

11. Agreement to This Policy

By completing a booking, enrolment or payment with Heal with Anuja, you confirm that you have reviewed the relevant service or program details and agree to this Refund & Cancellation Policy.

Please book only when you are comfortable with the service, date, terms and commitment involved.